iTunes: About the "A secure network connection could not be established" alertIf you are unable to sign in or purchase content from the iTunes Store, you may see the following alert:"iTunes could not connect to the iTunes Store. A secure network connection could not be established.
Make sure SSL 3.0 or TLS 1.0 is enabled in the Internet Options control panel, then try again."

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Windows 7, Windows Vista, Windows XP, iTunes, iTunes Store, Windows, Internet Explorer
Symptoms
If you are unable to sign in or purchase content from the iTunes Store, you may see the following alert:
"iTunes could not connect to the iTunes Store. A secure network connection could not be established.
Make sure SSL 3.0 or TLS 1.0 is enabled in the Internet Options control panel, then try again."

Resolution
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In an effort to protect your privacy, iTunes uses the Secure Sockets Layer (SSL) protocol when you sign in to the iTunes Store. The SSL protocol uses port 443, the date and time, and other information from your computer to function as expected. The troubleshooting steps below will address the most commonly incorrect information that SSL and the iTunes Store require; this should resolve the issue and the alert should no longer appear.
Set your date and time
Check your computer's date, time, and time zone. If they are not correct, set the correct date, time, and time zone.
On Windows Click
Start and then click
Control Panel. Click "Date, Time, Language, and Regional Options" (Windows XP) or "Clock, Language, and Region" (Windows Vista & Windows 7). Click Date and Time. Click the Date & Time tab.

Make sure that the date and time settings are configured to use the current date and time and then click OK. On Mac OS X From the
Apple (?) menu, choose
System Preferences. In System Preferences, click Date & Time. Enable the option to "Set date and time automatically" if it is not.

Click the Time Zone tab and adjust the time zone to match your current location. Further troubleshooting steps (for Windows only)Correctly configure Internet Options Open Internet Explorer. On the
Tools menu, click
Internet Options. Select the
Advanced tab. Under the Security section, look for
Use SSL 3.0 and
Use TLS 1.0. Make sure at least one of those two checkboxes is selected and click
OK. (You can select both checkboxes).
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Update, configure, disable, or remove security software If you are able to sign in to secure websites in your web browser but iTunes is unable to do so, security software may be interfering with the normal operation of iTunes. If this is the case, follow the steps in iTunes for Windows: Troubleshooting security software issues. If you are also unable to sign in to secure websites in your web browser, follow the steps in Microsoft's article You cannot log in to or connect to secured Web sites in Internet Explorer.
Additional Information
If the issue is still unresolved, or you found this article looking for assistance with another alert, please see the following articles:
Can't connect to the iTunes Store iTunes for Windows: Network Connectivity Tests iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod iTunes Store: "An unknown error occurred (-9808)" $('articlecontent').select('img').each(function(element) { if(element.width > 640 ){ var imageDiv = document.createElement('div'); imageDiv.setStyle({ 'display':'block', 'width':'660px', 'overflow':'auto', 'border':'1px solid #dedede','margin-right': '15px'}); element.parentNode.replaceChild(imageDiv, element); imageDiv.appendChild(element); } }); $('articlecontent').select('table').each(function(element) { if(element.width > 660 || element.offsetWidth>660){ var tableDiv = document.createElement('div'); tableDiv.setAttribute("class","kbtablecontainer"); element.setAttribute("style","margin-bottom:0px !important"); element.parentNode.replaceChild(tableDiv, element); tableDiv.appendChild(element); } });
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
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Last Modified: May 20, 2013
Article: TS1470 Views: 1955508
Rating: 2.0/5 Stars
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